Job Title: Duty Manager
Direct Report To: Assistant Manager, General Manager (in the absence of Assistant Manager)
Responsible For: General Assistants
Pay: £13.24 Hourly rate.
Role Overview:
An exciting opportunity to Join us at our Brand new site in Throwley Yard Sutton.
You will assist with the day-to-day operations of the venue. Working alongside the rest of the management team, you will set a clear direction for the venue, listening to guest and community feedback and building it into your overall vision for the space.
Along with the General Manager and Assistant Manager, you will ensure guests to the venue have an excellent experience and receive the highest level of customer service. Our ideal candidate will have a keen eye for detail and be passionate in developing the venue into a thriving, cultural hub for
the whole community to enjoy.
Job purpose
To deliver the key business objectives and operational excellence through effective management of people and cinema operations. Responsible for managing, coaching, and motivating the team to consistently deliver an exceptional customer experience to the standard required by Really Local Group. Provide an engaging work environment, championing succession and development opportunities for all. Focused on delivering excellence in all areas of the business and supporting colleagues, whilst ensuring maximum contribution to the delivery of the cinema’s KPIs.
Main duties
• Deputise for the General Manager (in the absence of an Assistant Manager)
• Ensure that the business is running efficiently, effectively, and in line with company expectations, policies, and procedures.
• Ensure effective delivery of all business KPIs and business objectives.
• Ensure any assigned area(s) of responsibility are delivered in line with business requirements.
People
• Take ownership of own development and the development of your direct reports
• Engage teams to deliver improved business results through effective people management practices including coaching, mentoring, and driving personal accountability, development, and performance
• Implement, deliver, and achieve your business and performance excellence objectives
• Encourage a positive work environment where all employees can thrive
Customer
• Maintain a management presence at key business times to improve the Customer journey and support your team to deliver the best customer experience possible.
• Maintain, build, and promote awareness of film products, promotions, etc.
Finance
• Improve the management of the cinema’s controllable P&L/petty cash expenditure and payroll costs to ensure in line with forecasts, targets, and budgets.
• Reduce travel and accommodation costs through effective forward planning.
• Manage risk by minimising fraud, cash, and stock loss within the business and maintaining banking controls.
• Maximise all revenue opportunities including retail and Membership sales through effective management and promotional initiatives and incentives.
Operational Excellence
• Ensure the highest standard of on-screen presentation, programming, scheduling, housekeeping, maintenance, and operational standards are upheld at all times.
• Ensure staff scheduling and deployment are managed accordingly to meet the demands of the business.
• Ensure the well-being of all employees, customers, and visitors is in line with Health & Safety policy, company procedures, and operational guidelines.
• Ensure all relevant licensing, legislative, and business compliance is adhered to.
• Maintain operational standards.
Please Note: Along with your main duties, you will also be expected to carry out any other duties that are reasonably asked of you.
Note: This job description reflects the present requirements of the post. As duties and responsibilities change and develop the job description will be reviewed and is therefore subject to amendment.
To apply
Please email your CV and cover letter (no more than one A4 page) outlining how your skills and experience align with the role to [email protected].
